Barclays Bank UK PLC

Financial Ombudsman decision DRN1292453 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Sat Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refunding the £8 direct debit fee charged on Mr A’s mortgage accountCharges and fees

removing the late payment marker from Mr A’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1292453.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.