Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN1285119 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£8,182redress stated in the decision

Wed Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr G says he did not authorise these payments.Unauthorised transaction

If because of these payments Mr G has had any adverse information recorded with credit agencies, this should be corrected.Credit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1285119.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.