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Tesco Personal Finance Limited
Financial Ombudsman decision DRN1284583 Upheld
Upheldoutcome, as published by the Ombudsman
£267redress stated in the decision
Tue May 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
she paid for it using her Tesco Bank credit card... It processed a successful chargeback for the second payment of £122.77. But it said it could not process a chargeback for the initial payment of £266.70Card dispute or chargeback
She has also complained that she received poor customer service... numerous calls for updates which were not responded to, and being given conflicting information as to the status of her claim.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1284583.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.