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National Westminster Bank Plc
Financial Ombudsman decision DRN1283066 Upheld
Upheldoutcome, as published by the Ombudsman
£5,600redress stated in the decision
Mon Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the transfer still could not reasonably be said to have been authorised by Mr or Mrs C. NatWest had no mandate from the genuine customer and the transfer was, therefore, unauthorised.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1283066.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.