NRAM Limited

Financial Ombudsman decision DRN1282744 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr J complains about his mortgage lender NRAM Limited. He’s unhappy that his mortgage lender: - hasn’t offered any new interest rate products and so he’s ‘trapped’ on a Standard Variable Rate (SVR); - sets its SVR at an unfairly high levelInterest and rates

Mr J complains about his mortgage lender NRAM Limited. He’s unhappy that his mortgage lender: - hasn’t offered any new interest rate products and so he’s ‘trapped’ on a Standard Variable Rate (SVR);Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1282744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.