Santander UK Plc
Financial Ombudsman decision DRN1281251 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
complain that Santander UK Plc didn’t agree to remove Mr S from their mortgage accountMortgage administration
Mrs S is unhappy about the way Santander’s advisers spoke to her. She says she was asked questions which were intrusive and intimidating.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1281251.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.