National Westminster Bank Plc

Financial Ombudsman decision DRN1270483 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Ms B complains that National Westminster Bank Plc is pursuing her for the debt on a joint account she has with her ex-husband, having failed to tell her how she could be removed from the account.Account closed or refused

The adjudicator also concluded Ms B had suffered distress as a result of the bank’s failure to write to her at her correct address.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1270483.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.