National Westminster Bank Plc

Financial Ombudsman decision DRN1266347 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr G complains about the service he got from National Westminster Bank Plc when he applied for a remortgage and further lending.Mortgage administration

I accept that in this application there were lapses in how NatWest communicated with Mr G which caused him upset in a stressful application.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1266347.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.