Nationwide Building Society

Financial Ombudsman decision DRN1258844 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Nationwide started the chargeback process.Card dispute or chargeback

by not at least clarifying this point it had let Mr F down causing him distress and inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1258844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.