Santander UK Plc
Financial Ombudsman decision DRN1257418 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Miss G complains that Santander UK Plc failed to make her aware that she could switch to a product with a lower interest rate after her fixed rate ended in 2012.Interest and rates
Miss G complains that Santander UK Plc failed to make her aware that she could switch to a product with a lower interest rate after her fixed rate ended in 2012.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1257418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.