MBNA Limited

Financial Ombudsman decision DRN1256899 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

wrongly applying fees and interest to his accountCharges and fees

recording negative information on his credit fileCredit file reporting

withheld and withdrawn a paymentPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1256899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.