Lloyds Bank PLC

Financial Ombudsman decision DRN1251811 Not upheld

Not upheldoutcome, as published by the Ombudsman

£6,000redress stated in the decision

Sat Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss P complains that Lloyds Bank PLC responded poorly to her requests for help when she found that kitchen units she had paid for using her Lloyds Bank credit card were of unsatisfactory quality and unfit for purpose.Card dispute or chargeback

Lloyds Bank has acknowledged that its handling of Miss P’s section 75 claim was poor.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1251811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.