Santander UK Plc
Financial Ombudsman decision DRN1248398 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
fraudulent transactions are a major problem affecting banks and their customersAPP scam refund refused
blocked a transaction he was making on his accountFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1248398.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.