HSBC Bank plc

Financial Ombudsman decision DRN1242001 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Product mis-sold

In the Ombudsman’s words

Miss C says that she should be entitled to a refund either as a result of a successful chargeback claim by the bankCard dispute or chargeback

Miss C complains that HSBC Bank Plc won’t refund any of the cost of a holiday that she believes was misrepresented to her.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1242001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.