Santander UK Plc
Financial Ombudsman decision DRN1241450 Not upheld
Not upheldoutcome, as published by the Ombudsman
£185redress stated in the decision
Tue Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander agrees it could’ve told Mr K earlier about the timescale to remove Mrs K from the mortgage. It also agrees it gave poor service by giving Mr K conflicting information about where any overpayment would go.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1241450.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.