HSBC Bank plc

Financial Ombudsman decision DRN1238873 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Interest and rates

In the Ombudsman’s words

She maintains that her account was frozen and that she did not have access to her own money.Funds blocked or frozen

D is unhappy with the interest rate she received on her account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1238873.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.