Clydesdale Bank Plc
Financial Ombudsman decision DRN1237591 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
incorrectly transferred an account she had repaid to a debt collector, who then recorded incorrect information on her credit fileCredit file reporting
It incorrectly told Miss G that the first payment was successful, when it wasn't. It then transferred the account to a debt collector.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1237591.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.