Coutts & Company
Financial Ombudsman decision DRN1235964 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
allowed unauthorised direct debits to be taken from his accountUnauthorised transaction
failed to make reasonable efforts to find out how this had happened and prevent it happening againService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1235964.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.