National Westminster Bank Plc

Financial Ombudsman decision DRN1231036 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sat Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

It has refunded arrears interest - due to it setting up the repayment plan for less than it should have done.Charges and fees

And it’s also amended Miss W’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1231036.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.