Firms › National Westminster Home Loans Limited ›
National Westminster Home Loans Limited
Financial Ombudsman decision DRN1228923 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
NatWest is not obliged to agree to further borrowing and, in general terms, it can decide to whom and how it lends.Irresponsible lending
The early repayment charge was set out clearly in the mortgage documentation and was properly payable on redemption of the mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1228923.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.