Barclays Bank Plc
Financial Ombudsman decision DRN1227710 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M has said he thinks Barclays recommended the Tech Pack should be added to his Graduate Additions account. He’s said he recalls a meeting taking place at some point between 2011 and 2013. He’s said he wasn’t given a choice about adding the Tech Pack, he didn’t need the insurance features and these features weren’t explained to him.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1227710.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.