Barclays Bank Plc
Financial Ombudsman decision DRN1224092 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Ms M complain that when Barclays Bank Plc changed their investment account to a new digital platform, they could not access it for five weeks. In addition the bank sent important and sensitive correspondence to the wrong postal address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1224092.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.