National Westminster Bank Plc

Financial Ombudsman decision DRN1223368 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Where unauthorised payments have been taken from a customer’s accountUnauthorised transaction

Mr R complains that National Westminster Bank plc won’t explain how his account was accessed by a third party fraudsterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1223368.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.