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Tesco Personal Finance Limited
Financial Ombudsman decision DRN1221698 Upheld
Upheldoutcome, as published by the Ombudsman
£1,200redress stated in the decision
Mon Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
She purchased it using her credit card. Her complaint is made against Tesco under s75 Consumer Credit Act 1974 (s75).Card dispute or chargeback
She also complained about the way Tesco had handled her complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1221698.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.