Lloyds Bank PLC

Financial Ombudsman decision DRN1219677 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss L complains that Lloyds Bank PLC will not refund payments she says she did not make.Unauthorised transaction

He said that it has given inconsistent explanations of why a refund has not been made.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1219677.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.