Virgin Money plc
Financial Ombudsman decision DRN1217366 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Virgin Money plc wrongly failed to allow him to buy a plane ticket using his Virgin credit cardCard dispute or chargeback
Virgin has offered Mr V £75 compensation. It accepts that to some extent it maladministered its procedures.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1217366.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.