Nationwide Building Society

Financial Ombudsman decision DRN1211225 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr B complains about Nationwide Building Society’s treatment of his accounts, when it blocked them.Funds blocked or frozen

And he’s also unhappy with how it dealt with him during the process of getting the accounts unblocked.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1211225.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.