Nationwide Building Society

Financial Ombudsman decision DRN1210910 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

seeking a refund for payments made to an ITS using his Nationwide credit and debit cardsCard dispute or chargeback

Nationwide’s handling of this complaint has been well below the standard I’d expectComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1210910.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.