PPRO Financial Limited

Financial Ombudsman decision DRN1209416 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr S has complained PPRO Financial Limited won’t refund him for transactions that happened on his prepaid card after it was stolen in September 2018.Unauthorised transaction

Rules cited

FCA DISP (Dispute Resolution), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1209416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.