National Westminster Bank Plc

Financial Ombudsman decision DRN1207829 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

She complains that National Westminster Bank Plc (NatWest) incorrectly paid out funds to her father’s partner, to the estate’s loss.Unauthorised transaction

Ms B brings this complaint on behalf of her late father’s estate and with the consent of the executor of this estate.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1207829.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.