Erudio Student Loans Limited

Financial Ombudsman decision DRN1203624 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs A complains that Erudio Student Loans Limited is requesting payment for loans that she is not required to make and cannot afford to repay.Treatment in financial difficulty

It should also amend Mrs A’s credit file to reflect this.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1203624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.