Santander UK Plc
Financial Ombudsman decision DRN1203117 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Miss N complains that Santander UK Plc gave her incorrect information about porting her mortgage product.Mortgage administration
Santander upheld Miss N’s complaint of incorrect and conflicting information but said the error had been identified before her enquiry progressed to a formal application.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1203117.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.