Countrywide Estate Agents

Financial Ombudsman decision DRN1202619 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Sat Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Accord Mortgages Limited arranged for a standard valuation on her property, when she’d asked for the more detailed Home Buyers’ report.Mortgage administration

She was a vulnerable consumer, and Accord made mistakes and ultimately turned its back on her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1202619.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.