Nationwide Building Society

Financial Ombudsman decision DRN1200600 Upheld

Upheldoutcome, as published by the Ombudsman

£710redress stated in the decision

Mon Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

Mr R complains that Nationwide Building Society would not refund payments he says he did not make.APP scam refund refused

Refund all interest and charges relating to these payments.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1200600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.