Barclays Bank Plc
Financial Ombudsman decision DRN1197213 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
Mr B complains that Barclays Bank Plc forced him into taking out a consolidation loan in 2003 and should have made him aware there were other ways he could address his financial difficulties.Treatment in financial difficulty
I have seen little to show the bank forced Mr B to take out the loan and I consider its recommendation to take a consolidation loan resolved the problems he was experiencing staying within his overdraft limit and meeting his existing loan repayments.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1197213.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.