Lloyds Bank PLC

Financial Ombudsman decision DRN1195422 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sun Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs P complains that the change Lloyds Bank Plc made to the way they charge for her overdrafts is unfair.Charges and fees

Mrs P is also unhappy that Lloyds haven’t contacted her authorised representative as requested.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1195422.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.