Santander UK Plc
Financial Ombudsman decision DRN1193460 Not upheld
Not upheldoutcome, as published by the Ombudsman
£895redress stated in the decision
Mon Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Santander has refunded all the charges and fees that were added to Mrs S’s accountCharges and fees
It is not in dispute that Santander made a number of mistakes in the way it dealt with Mrs S’s account and her subsequent complaints.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1193460.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.