Santander Cards UK Limited

Financial Ombudsman decision DRN1189126 Upheld

Upheldoutcome, as published by the Ombudsman

£2,040redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr G complains that Santander Cards UK Limited has refused to refund disputed transactions on his credit card account. He says he lost his credit card and somebody else made the transactions.Unauthorised transaction

remove any adverse information it has recorded on Mr G’s credit records relating to them.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1189126.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.