Bradford & Bingley Limited

Financial Ombudsman decision DRN1188378 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

applied two lump sum payments to the capital and interest part of their mortgage, despite instructions to apply them to the interest only partMortgage administration

B&B has not provided a clear explanation as to why their monthly repayments have increasedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1188378.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.