Firms › RBS Collective Investment Funds Limited ›
RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN1185226 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
He believes that by adding charges while he was experiencing financial difficulty, RBS hasn’t treated him fairly.Treatment in financial difficulty
Mr J has complained about the charges incurred on a current accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1185226.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.