Barclays Bank UK PLC

Financial Ombudsman decision DRN1183961 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

U, a limited company, complains that Barclays Bank UK PLC won’t refund an online payment that it didn’t make or authorise.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1183961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.