Nationwide Building Society

Financial Ombudsman decision DRN1178214 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Nationwide Building Society failed to return the original documents that they sent in support of their mortgage application.Mortgage administration

Mr and Mrs K are concerned with the possibility of identity theftData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1178214.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.