Virgin Money plc
Financial Ombudsman decision DRN1169249 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr B has complained Virgin Money plc hasn’t refunded money he paid to a binary trading company.Card dispute or chargeback
I know Mr B feels he’s been a victim of fraud. I think that may well be the case and I’m really sorry about what’s happened. However I don’t think it would be fair to ask Virgin to refund him. They’ve offered to give Mr B £500 for their delay in responding to him. So I think they’ve dealt with his complaint fairly.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1169249.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.