Santander UK Plc
Financial Ombudsman decision DRN1165764 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
She’s said Santander should refund all the authorised and unauthorised overdraft fees she paid because she didn’t receive the cashback she was promised.Charges and fees
Mrs H has complained that Santander UK Plc (“Santander”) mis-sold her a 123 fee paid bank account in 2013.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1165764.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.