WorldPay (UK) Limited

Financial Ombudsman decision DRN1149649 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs B complains that WorldPay (UK) Limited, trading as Streamline, is holding her liable for the money that she refunded from her account as a result of a fraud.APP scam refund refused

Streamline should reduce the amount owed by £400 as compensation for the inconvenience caused by poor customer service and communication.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1149649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.