HSBC Bank plc

Financial Ombudsman decision DRN1148668 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

However, he was then charged a late payment fee.Charges and fees

Mr S complains that he’s been charged interest on his credit card balance even though HSBC UK Bank Plc had closed his account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1148668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.