Halifax Limited

Financial Ombudsman decision DRN1145089 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr Z is unhappy Bank of Scotland plc (trading as Halifax) didn’t set up buildings insurance for him when he took out a mortgage.Mortgage administration

He’s also unhappy that he was given contradictory information about whether he had buildings insurance when he later got in touch with Halifax.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1145089.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.