National Westminster Bank Plc

Financial Ombudsman decision DRN1142211 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss G complains that National Westminster Bank Plc moved her from a graduate current account to a select current account a year early, and then also unfairly revoked its decision to give her a graduate account for a further two years.Charges and fees

Miss G complained to us. She didn’t think it was fair that NatWest had withdrawn the branch staff member’s decision to extend her graduate account until 2020.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1142211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.