Barclays Bank Plc
Financial Ombudsman decision DRN1139764 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
B lost more than £2,000 of interestInterest and rates
Barclays gave Mr V the details of the current account, rather than the savings accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1139764.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.