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Financial Ombudsman decision DRN1133239 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

He says that it has not responded positively and sympathetically to his financial difficulties.Treatment in financial difficulty

he’s upset that it applied interest and charges to a purchase he made on his account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1133239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.